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Safety protocols in our clinics

At TLC Laser Eye Centres, to ensure the health and safety of our patients and employees, we have implemented additional protocols beyond our usual standard health and safety measure.

We have implemented the following measures and screening procedures:


  • All patients and clinic personnel are required to wear face masks at all times while in-clinic. Cloth masks are required at a minimum. Some jurisdictions in Canada also mandate the use of medical masks in healthcare facilities. In those instances, you may be asked to exchange your cloth mask for a medical mask by a staff member.
  • Patients are screened for COVID-19 symptoms prior to their appointments. Patients experiencing the following symptoms are asked to stay home and reschedule their appointment: flu-like symptoms including fever, cough, difficulty breathing, repeated shaking with chills, fatigue (a lot more than usual), muscle pain, feeling sick, loss of appetite as well as a sudden loss of smell or taste.
  • If there are forms to be completed (eg, Patient Information Sheet), we ask that you complete these in advance of your appointment (physical or virtual). Incomplete or missing forms may result in your appointment needing to be rescheduled.
  • Companions cannot accompany you inside the clinic but can meet you at the centre entrance when your appointment is complete.
  • We ask you to leave all extra unnecessary items such as food, drinks, coats, large bags in your car or at home. Also note that the coffee machine, water dispenser and usual snacks will be out of service.
  • To limit your time in the clinic, where possible, we will be offering virtual appointments over the phone or via video conference.
  • All patients are required to use the hand sanitizer located at the entrance of the centre prior to entering. Upon entering the centre, patients’ temperature may be checked.
  • Screens have been installed in several locations and in exam rooms to provide separation between centre staff and patients.
  • All rooms and common areas with patient contact are disinfected regularly.
  • We practice physical distancing in the centre and patients will be placed 2 meters (6 feet) from each other.
  • The amount of available appointments per day has been reduced to limit the number of patients that can be in the centre at the same time.

For any questions, please call us at 1-855-756-2020.